Refund Policy

Email support@emilybasics.com with your order number and details of the issue. We reply within the day, and most issues are resolved in a single email.

If the size is wrong, you are covered for 90 days. Keep your original tank and we will send you a free replacement in the right size, with nothing to post back.

Email us within 90 days of delivery with your order number, a photo, and a short description. Once confirmed, we will send a free replacement or a refund. In most cases there is no need to return the item.

If tracking shows delivered, check around the door, with neighbors, and at the usual drop spots. Parcels are sometimes marked delivered early. If it is still missing after 48 hours, email us and we will work with the carrier. If delivery is confirmed but the parcel is gone, report it to the courier and your local police. We are not responsible for theft after a confirmed delivery.

You are responsible for the shipping address on your order. Email us before shipment and we can correct it. Once shipped, the address cannot be changed. A parcel returned due to a wrong address will be reshipped free once. After a second failed delivery, any further shipping costs are the customer's responsibility.

Refunds go to your original payment method only, never to a different card or account. Processing takes 5 to 10 business days, plus any additional time your bank needs to show it on your statement.